top of page

STORE POLICY

Because We Care

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.  Please don’t hesitate to contact us if you have any questions!

Shipping & Delivery

Delivery service

We use Royal Mail Standard or Tracked services.

Missing or damaged parcel:

We will retain proofs of postage for all items we send to you. In the unusual event of something going missing in the mail, we will provide the proof of postage to you and support you in the Royal Mail process for lost/damaged items.

Compensation:

Please note that for standard delivery and 1st class postage, Royal mail 's compensation policy only covers up to £20 + delivery fees. If you would like a more encompassing insurance, please contact us and we will offer you the option of Special delivery.

Returns, Refunds & Cancellations

Opening Parcel Box

How It Works:

If you are at all unsatisfied with your product, please contact us immediately and we will deal with your enquiry.

Returns:

We don't accept returns of skincare products and gift sets or used products. For other unused products (i.e. candles), returns are at your own cost.

Cancellation:

We are unable to cancel your order after it has been dispatched.

 

Refund

In the event of a faulty product, please provide detailed description and/or photographic evidence for a refund or replacement.

WHAT OUR CUSTOMERS SAY

Aromatherapy candles, natural soy wax candles

★★★★★ 
"Spent a few mornings and evenings testing out each candle a few times and I’m so happy with my purchases! The tranquility candle is so relaxing and the whole room smells of refreshing lemon for hours after. The motivation candle really has increased my productivity so it has a permanent spot on the corner of my desk now. And the focus candle does just that! Really impressed with these and I’ll definitely be buying more in the future 😌"

Molly H.

  • Facebook
  • Instagram

SUBSCRIBE

Subscribe to recieve the latest offers and news of new products

Thanks for submitting!

©2022 by Wildflower Botanicals. Designed by Rosalia Designs

bottom of page